I was greeted and handed a advertisement card, but what really disappointed me was the lack of knowledge by the employees. I was very interested in getting an ipod video that day. i had cash in hand. I have an older G4 tower mac and i dont have usb 2 on it. i asked an employee if there was any kind of adapter or plug i could get to make a ipod video connect via firewire and not usb. He said there wasnt any sort of adapter for that and and said i should consider upgrading my computer. i couldnt believe that no one made an firewire connector for the ipod video. but i asked him another question while i was there. I saw that the in-store models had the polar express running on the ipod videos, and i was curious about how they transfered the movie onto the ipod. He said it was difficult and that they dont recommend it. thats all the information i could get. I left the store very frustrated. i didnt know if i was disappointed with the product or the employees. Later that day i went to microcenter, which is a computer retail store, and they had a macintosh room and the employees there were much more knowledgable and helpful. they showed me the program they used to transfer movies and showed me a dock connector that had both usb and firewire plugs on it. I am going back to microcenter soon to purchase my new ipod video.
The Apple Store: Bad Customer Service at Your Local Mall