macguy15's Profile

WOW! Looks like this topic is a hot one. Let me ask, how many of you have worked in or managed a retail store? How about a high-end electronics retailer? I have and let me tell you it is no small task to manage staff appropriately. Half of you complain that everyone was busy and you had to wait while the other half complain that people were standing around, this will happen sometimes even with the best planning. Every time I have gone into an Apple store I have received knowledgeable assistance from a friendly person. Sure I have had to wait, sometimes I have had to approach someone and ask for help, but bar none I have never had more consistent better service at a retailer whether in Texas, New York or Boston. This is far better than the alternative pushy sales people on commission or with quotas to meet or $6 and hour kids with no knowledge or experience. Have any of you visited a genius bar, talk about service? It’s the best I've ever seen. Quick turn around, people who don't speak in all tech code. When is the last time one of you thanked a sales person or manager for doing right, or posted a thread about the great free class you attended? However, I would like to see more women working in the stores. My wife stopped in to one of the stores, and while she was helped the all male staff intimidated her. By the way, not just in this thread but a few others some of you complain like Apple owes you something for being a user. They owe you nothing. Except to continue to design and market exceptional products that are cutting edge and user friendly. As long as they do that they have my business, Apple store or not.